Privacy Policy

Last updated: April 2026

Who We Are

Hall's Roofing is a roofing contractor serving Exeter and East Devon. This privacy policy explains how we collect, use, and protect your personal information when you use our website (www.hallsroofingexeter.co.uk) or contact us for a quote.

What We Collect

When you use our website chat or contact us, we may collect your name, telephone number, email address, property address, and details about the roofing work you need. We collect this information so we can provide you with a quote and arrange the work.

How We Use Your Information

We use your personal information to:

• Respond to your enquiry and provide a quote
• Arrange and carry out roofing work
• Send you a follow-up message after your enquiry
• Request a review after completed work
• Comply with legal and insurance requirements

We will never sell, rent, or share your personal information with third parties for marketing purposes.

AI Chat

Our website uses an AI-powered chat assistant to help you get a quick quote. The conversation is processed by our systems to understand your roofing needs and provide an estimate. Your conversation and contact details are stored securely so we can follow up with you. The chat is not monitored in real time by a person.

SMS and WhatsApp Messages

When you provide your phone number, we may send you a confirmation message to let you know we have received your enquiry. We may also send a follow-up message if we have not been able to reach you, and a review request after completed work. You can opt out of messages at any time by replying STOP.

How We Store Your Data

Your data is stored securely on encrypted servers. We retain your contact details and job information for up to 6 years to comply with HMRC and insurance requirements. You can request deletion of your data at any time by contacting us.

Your Rights

Under UK GDPR, you have the right to access, correct, or delete your personal data. You also have the right to object to processing and to data portability. To exercise any of these rights, contact us using the details below.

Cookies

Our website uses essential cookies only to ensure the site functions correctly. We do not use tracking cookies, analytics cookies, or advertising cookies.

Contact

If you have any questions about this privacy policy or want to exercise your data rights, contact us at:

Hall's Roofing
Phone: 07455 700757
Email: info@www.hallsroofingexeter.co.uk