Privacy Policy
Last updated: October 2026
Who We Are
Hall's Roofing is the trading name of Hall's Roofing Contractors, a sole trader roofing contractor working across Exeter and East Devon. This privacy policy explains how we collect, use, and share your personal information when you use our website (hallsroofingexeter.co.uk) or contact us for a quote. Hall's Roofing is the data controller for that information and is registered with the Information Commissioner's Office.
What We Collect
When you use our website chat or contact us, we may collect your name, telephone number, email address, property address, and details about the roofing work you need. We collect this so we can give you an estimate, quote for the work, and carry it out.
How We Use Your Information
We use your personal information to:
- Respond to your enquiry and give you an indicative estimate
- Contact you to arrange a quote, a site visit, and the work itself
- Send you a follow-up message about your enquiry
- Comply with our legal obligations
Sharing Your Information
We do not sell your information and we do not share it for unrelated marketing.
Where we use a subcontractor to carry out all or part of your job, we give them only the information they need to do the work — typically your name, address, contact number, and the job details. They act on our instructions as our processor, and we remain the data controller and responsible for your information.
We also share your information with the service providers we use to operate this website and contact you — for example our hosting, chat, and messaging providers — who act on our instructions.
AI Chat
Our website uses an AI-powered chat assistant to help you get a quick estimate. The conversation is processed to understand your roofing needs and produce an estimate, and may be handled by third-party AI service providers acting on our behalf. Your conversation and contact details are stored securely so we can follow up with you about your enquiry. The chat is not monitored in real time by a person.
SMS and WhatsApp Messages
When you provide your phone number, we may send you a confirmation message to let you know we have received your enquiry. We may also send a follow-up message if we have not been able to reach you. You can opt out of messages at any time by replying STOP.
How We Store Your Data
Your data is stored securely on encrypted servers. We keep your contact details and enquiry information only for as long as needed to provide the service and to meet our legal obligations, after which it is deleted. You can request deletion of your data at any time by contacting us.
Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal data. You also have the right to object to processing and to data portability. To exercise any of these rights, contact us using the details below.
Cookies
This website uses cookies that are necessary for it to function. We also record basic information about how visitors use the site, such as which links and buttons are clicked, to help us improve it.
Contact
If you have any questions about this privacy policy or want to exercise your data rights, contact us at:
Hall's Roofing
Phone: 07455 700757
Email: info@hallsroofingexeter.co.uk