Privacy Policy
Last updated: June 2026
Who We Are
Hall's Roofing provides a roofing quote service for Exeter and East Devon: we help you get a roofing quote from a local roofer. This privacy policy explains how we collect, use, and share your personal information when you use our website (hallsroofingexeter.co.uk) or contact us for a quote. We do not carry out roofing work ourselves.
What We Collect
When you use our website chat or contact us, we may collect your name, telephone number, email address, property address, and details about the roofing work you need. We collect this so we can give you an estimate and connect you with a local roofer who can provide a quote.
How We Use Your Information
We use your personal information to:
- Respond to your enquiry and give you an indicative estimate
- Share your details with a local roofer so they can contact you with a quote
- Send you a follow-up message about your enquiry
- Comply with our legal obligations
Sharing Your Information
To provide our service, we share the details you give us with a local roofer in your area so they can contact you with a quote. This sharing is necessary to provide the quote you have asked for. The roofer is a separate business and will handle your information under their own privacy policy once it has been shared with them.
We do not sell your information for unrelated marketing. Other than the roofer providing your quote, we only share your information with the service providers we use to operate this website and contact you — for example, our hosting and messaging providers — who act on our instructions.
AI Chat
Our website uses an AI-powered chat assistant to help you get a quick estimate. The conversation is processed to understand your roofing needs and produce an estimate, and may be handled by third-party AI service providers acting on our behalf. Your conversation and contact details are stored securely so we can follow up with you and pass your quote request to a roofer. The chat is not monitored in real time by a person.
SMS and WhatsApp Messages
When you provide your phone number, we may send you a confirmation message to let you know we have received your enquiry. We may also send a follow-up message if we have not been able to reach you. You can opt out of messages at any time by replying STOP.
How We Store Your Data
Your data is stored securely on encrypted servers. We keep your contact details and enquiry information only for as long as needed to provide the service and to meet our legal obligations, after which it is deleted. You can request deletion of your data at any time by contacting us.
Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal data. You also have the right to object to processing and to data portability. To exercise any of these rights, contact us using the details below.
Cookies
This website uses cookies that are necessary for it to function. We also record basic information about how visitors use the site, such as which links and buttons are clicked, to help us improve it.
Contact
If you have any questions about this privacy policy or want to exercise your data rights, contact us at:
Hall's Roofing
Phone: 07455 700757
Email: info@hallsroofingexeter.co.uk